Smart Bots for Smarter Restaurants

The implementation timeline typically takes 2-3 weeks from start to finish. This includes:

• Initial consultation and requirements gathering (2-3 days)
• Bot customization and knowledge base development (7-10 days)
• Testing and refinement (3-5 days)
• Deployment and integration with your website (1-2 days)

We work efficiently to minimize disruption to your operations while ensuring that your bot is properly trained with your restaurant's specific information.

No technical knowledge is required. We provide an intuitive dashboard that allows you to:

• View conversation analytics and customer interactions
• Update basic information like hours, special promotions, or menu changes
• Review bot performance and suggested improvements

For more complex updates or changes, our support team is always available to assist you. We handle all technical aspects of maintenance and updates behind the scenes.

Our bots integrate seamlessly with most popular restaurant reservation systems including OpenTable, Resy, Tock, and custom solutions. The integration can work in two ways:

1. Direct API integration: For compatible systems, the bot can check availability and make reservations directly.
2. Redirect method: For other systems, the bot can send customers to your reservation page with their information pre-filled.

During implementation, we'll determine the best integration method for your specific reservation system and customize the flow to be as seamless as possible for your customers.

Our bots are designed to gracefully handle situations when they don't know the answer:

• The bot will acknowledge that it doesn't have the specific information.
• For simple inquiries, it can offer to take the customer's contact information and have someone from your team follow up.
• For complex questions, it can provide alternative contact methods (phone, email) or business hours for speaking with staff directly.
• All unanswered questions are logged in your dashboard so you can update the bot's knowledge base over time.

This approach ensures customers always have a path to getting their questions answered while continuously improving the bot's capabilities.

Our social media integration connects your bot to your restaurant's social platforms to provide richer customer experiences:

• Content sharing: The bot can share your latest Instagram photos, Facebook posts, or Twitter updates when relevant to customer questions.
• Review highlights: The bot can reference positive reviews from platforms like Yelp, Google, or TripAdvisor when discussing popular dishes or the dining experience.
• Event promotion: When customers ask about events, the bot can share details from your social calendar.
• Real-time updates: The bot automatically refreshes its knowledge when you post new content, ensuring information stays current.

This integration helps leverage your existing social media content to enhance customer engagement and provide more dynamic responses.

Yes, our bots are highly customizable to match your restaurant's brand identity. Customization options include:

• Visual design: Colors, fonts, and styling to match your brand guidelines
• Chat bubble appearance: Shape, size, and positioning on your website
• Bot avatar: Custom logo or character that represents your restaurant
• Welcome messages: Personalized greetings that reflect your restaurant's personality
• Conversation tone: Casual, formal, fun, or sophisticated to match your brand voice

Every aspect of the bot's appearance and personality can be tailored to provide a cohesive extension of your restaurant's brand experience.

Restaurants typically see ROI in multiple areas:

• Staff efficiency: 30-40% reduction in time spent answering routine questions
• Increased bookings: 20-35% increase in online reservations with 24/7 availability
• Higher conversion rates: 15-25% of website visitors who engage with the bot make a reservation
• Reduced no-shows: 10-20% decrease through automated reservation reminders
• Customer insights: Valuable data on customer preferences and frequently asked questions

Most restaurants see a positive ROI within 3-6 months, as the bot reduces operational costs while increasing reservation volume and improving the customer experience.

All our plans include ongoing support to ensure your bot continues to perform optimally:

• Regular maintenance: Monthly updates to improve bot performance and security
• Knowledge base updates: Assistance with updating information as your menu or policies change
• Performance monitoring: Continuous oversight to identify and address any issues
• Customer support: Access to our support team via email, chat, or phone (depending on your plan)
• Training sessions: Periodic training for your staff on how to get the most from your bot

We're committed to being a long-term partner in your success, providing the support you need to maximize the benefits of your restaurant bot.